Customer Service Represantative

What you’ll do:

The Customer Service Representative is the first point of contact for all our customers & one of the most important job roles of our organization. The position will be tasked with day to day communication with new and old customers via calls, email & our website live chat. Candidate has to be proactive, a team player & a problem solver.

The role requires a graduate driven with the love of talking to people and assist them with their queries or complaints. The ideal candidate is a multi-tasking, fast learner, optimist with a professional attitude at all times who understands how to represent a well-known brand operating as per international standards.

 

Key responsibilities:

• Maintain a 100% response rate to customer queries
• Manage customer communication on website chat, social media accounts, email & calls
• Provide accurate, valid & complete information to customers ie: order confirmation, order tracking, order payment, split order, cancelled order, etc
• Maintain a flow of communication & coordination with internal teams to meet customer requirements
• Log all communication with customers using provided tools
• Redirect queries to relevant departments if required
• Work with the operations team & marketing team to ensure customer satisfaction

 

What you'll need:

• Female based in Rawalpindi/ Islamabad
• Preferably Bachelor’s Graduate
• Sound knowledge of various social media platforms
• Proficient in English & Urdu
• Comfortable in a fast-paced, multi-tasked and high energy environment
• Good communication skills 
• Good relationship-building skills
• Aptitude for organization, flexibility and producing results
• Data entry and documentation skills
• Sound knowledge of Microsoft Office

 

If you think you meet the above criteria & will be the perfect fit send us your resume at careers@thetreasurebox.me with the subject ‘Customer Service Representative’.

PS: Applications without the subject will be ignored.